Sales & Service Essentials (Asian Version)

COURSE DETAIL

This course is all about getting the most out of your relationship with your customers. it’s all about being successful. Success means being part of a winning team which makes you more valuable – the more active you are the more successful you’ll be, what’s not to like?
On completing this course you will understand:

• That sales and good service is about getting on with people well, which leads to greater job satisfaction all round.
• Steps to a sale including how to make the first move with customers and why it can make a big difference to how you both feel.
• How to observe and understand customers and look for buying signals.
• That product knowledge is key to successful sales.
• How to increase sales, by up selling, linking products, offering alternatives, the power of touch and offering an opinion.
• That there are many different types of people and understanding these types and adjusting your style to theirs helps with rapport and maximising sales.
• That even a difficult situation can be made a whole lot easier with some simple things like making eye contact and smiling, letting people know what’s going on and not struggling on but calling for help if needed.
• The simple rules for managing queues and signalling for help.
• That after making a great first impression they then have to deliver on their promise to be friendly and helpful.

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